Returns & Exchanges
CUSTOM ITEMS
Due to the nature of the product we unfortunately can't cancel or offer returns for custom orders. We only offer replacements.
NON-CUSTOM ITEMS
You may return a product for up to 7 days from the date of delivery. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Your refund will be issued upon receipt of the return merchandise to the original form of payment.
If you would like to make an exchange, we will accept an exchange as long as you contact us within 7 days of the delivery date.
Refunds may take 3-7 business days to process, and may take longer depending on your financial institution.
*If you choose to return your item(s), shipping fees will not be refunded.
*All products have a 30 day warranty
Easy Return and Exchange Process:
1. You can start your return process by going through our contacting customer service. If you would like a refund, request a return package that includes instructions and a return shipping label.
2. Ship your return, including our filled-out return form.
3. When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.
My item is broken.
-
If your item is broken, please contact us and send a photo of your item and receipt to service@shiliuzi.com.cn. Replacements are offered if the item is defective and within 7 days of being purchased. Damages caused by regular wear do not qualify for a replacement.
Can I get a price adjustment on my item?
-
As a retail business, our prices may change in response to trends, inventory, and demand from the consumer. As such, we are not able to offer price adjustments.
What is your Return and Exchange Policy?
-
All orders can be returned/exchanged for a full refund within 7 days with proof of purchase. During the holiday season, we offer an extended 15-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 30 days of delivery with proof of purchase. Sale items are not eligible for exchanges. After an exchange is made, the item(s) do not qualify for refunds.
How long do returns take to process?
-
Returns are processed within 5-7 business days after being delivered and received. Due to our limited stock, we cannot guarantee replacements or exchanges to 100%. If the item you wish is out of stock you will have the possibility to pick a different item for a replacement. Online purchases may only be returned or exchanged through our customer support team at service@shiliuzi.com.cn Return labels will be provided only for damaged or defective products within the policy time. Please note that shipping fees are non-refundable. The services provided by us for exchanges, credits, pick-ups, and other related services are nonrefundable.
Return Policy For International Orders:
-
Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (the delivery date is provided by the carrier). International customers must cover shipping expenses to return their products to the US. We will ship the replacement piece (due to damage) to the country of destination, cost-free. Returns for exchanges will be charged a shipping fee. Items under final sale or clearance being Women, Men, Kids, Home Decor, or others may not be returned or exchanged. Please note that shipping fees are non-refundable. The services provided by us for exchanges, credits, pick-ups, and other related services are nonrefundable.
