What is the cost of shipping?

Shipping costs are free. But if you choose a faster delivery method, you will need to pay an additional portion of the shipping cost difference. Upgrade our membership and you will enjoy the privilege of 3 free upgrades to shipping methods per month. We strive to ensure shipping charges are affordable, however, we are at the mercy of our shipping carriers.

When will you ship my order?

Most orders are shipped within 3 business days. Before shipping, all items are cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.

I didn't receive an order number. How do I know my order is complete?

Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn't receive it, please check your Spam Folder. If you are concerned that your order didn't go through, and you haven't received a confirmation email, please email us at service@shiliuzi.com.cn

How long does it take for an order to arrive?

Customers typically receive their orders within 1-3 weeks, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.

Will my order be shipped in one package?

To ensure that your items are shipped as quickly as possible, some items may arrive separately.

I received a tracking number but it hasn't been updated.

Please allow our carriers 2-3 business days after the shipment date to update your tracking info.

Can I update my shipping address?

Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at service@shiliuzi.com.cn as soon as possible.

PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address. In that case, please contact USPS (once the tracking is updated) to intercept the package and provide the new address to them directly.

Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

Do you ship internationally?

Yes, we do!

Even with prompt shipping, the average delivery time is between 10-21 business days, excluding any delays and customs checks. This is also the case for Express shipping. Taxes and fees are determined according to local import rules.