What methods of payment do you accept?
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We accept payments from VISA, MasterCard, American Express, Apple Pay, Google Pay, PayPal.
Do you have a buy now, pay later option?
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We partner with T/T, Bitcoin, Western Union. Western Union is a third-party vendor. For questions, please visit their website directly.
Sales And Promo Codes
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Our system allows the use of only one promo code per order. Unfortunately, we do not offer price adjustments and promo codes cannot be prorated or combined. After your first order, you will receive a promotional discount applicable to your second order, such code cannot be retroactively applied to the first order.
Will I be charged tax on my order?
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Our items are tax-free and we will not charge you any taxes.
I would like to change or cancel my order.
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You may change or cancel any order as long as the order status is “in process.” Once the order status has changed to “shipped,” we can not change or cancel your order as it is now in the hands of our carriers.
Do I have to pay import taxes/duties on an international order?
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We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. For example, the EU's international parcel e-commerce tax (value-added tax). As far as we know, except for the value-added tax in the European Union, no other countries are required to declare and pay taxes, and you can directly receive your package.
When will my order ship?
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Most orders are shipped within 3 business days. Before shipping, all items are cleansed in our Sacred Blessing area to ensure they arrive to you with the highest positive healing vibrations. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.
When will my order arrive?
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Customers typically receive their orders within 5-10 business days, however, this timeframe may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.
What is your return policy?
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All orders except items on sale and customized items can be returned/exchanged for a full refund within 7 days with proof of purchase. During the holiday season, we offer an extended 15-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 30 days of delivery with proof of purchase. Sale items are not eligible for exchanges. After an exchange is made, the item(s) do not qualify for refunds.
What is the return policy?
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All orders (except sale items and customized items) can be returned/exchanged for a full refund within 7 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Returns are processed within 5-7 business days after being delivered and received.
What is the exchange policy?
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All orders (except sale items and customized items) can be returned/exchanged for a full refund within 7 days with proof of purchase. During the holiday season, we offer an extended 15-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 30 days of delivery with proof of purchase.
How can I track my order?
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After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here.
